Telstra serves up LTE 'hotcakes'
To adopt Net Promoter for gauging customer satisfaction.

How to Avoid Cloud Customer Support Worst Practices
Customer support organizations were the earliest of adopters for CRM systems. Thanks to call center software and the need to drive cost reductions and faster service turn-around cycles, the customer support organization developed solid business processes, comprehensive measurement and good discipline. But that's all so last-century.

Students and Librarians More Satisfied with Gale's Biography in Context
FARMINGTON HILLS, Mich., Jan. 24, 2012 /PRNewswire/ -- Gale, part of Cengage Learning, today announced results of independent customer satisfaction research and analysis that revealed high school students ...

Best Canadian Banking Websites Revealed by Keynote -- New Study Assesses Brand Perception and Acquisition Rates
Keynote Competitive Research, the industry analysis group of Keynote Systems , today announced the results of the Keynote Competitive Research Industry Study examining the marketing websites of leading Canadian banks.

TiVo(R) HD DVR Available Nationwide From DIRECTV
ALVISO, CA-- - TiVo Inc. , the creator of and a leader in advanced television services including digital video recorders , announced today the nationwide availability of the TiVo® HD DVR from DIRECTV, ...

Carbonite Announces Record Fourth Quarter and Full Year 2011 Financial Results
BOSTON, Feb. 9, 2012 /PRNewswire/ -- Carbonite, Inc. (NASDAQ: CARB - News), a leading provider of online backup solutions for consumers and small and medium sized businesses, today announced financial results ...

Customer Experience Assassins and Angels | By Dave Fish, Ph.D.
Are there customers out there who are just impossible to satisfy? Those who consistently evaluate products and services unfavorably could simply represent a form of response style. Alternatively, those who consistently evaluate products and services low across categories could also represent a type of consumer. My Maritz Research colleagues and I call these customers "Customer Experience ...

Agilent Technologies' Electronic Measurement Products Score Highest in Quality Study
SANTA CLARA, Calif. - Agilent Technologies Inc. (NYSE: A) today announced the results of a customer-focused study that ranked the company's electronic test and measurement products highest in quality, compared with products from competitors. The independent, blind survey conducted worldwide in 2011 showed that customers who purchased radio-frequency and microwave products from Agilent and key ...

Sales light up by 18% for Bulbs.com in 2011
Customer feedback helps identify changes to site functions and design.

Things Customer-Service Reps Won't Tell You
1. "You can't always get what you want."