Make sure customer surveys work for you, not against you
Make sure customer surveys work for you, not against you

Golf course turning the corner
The Mesquite Municipal Golf Course has seen an increased commitment to customer satisfaction since the city took over management of the course, according to parks and recreation department officials.

Rate your Cambridge taxi service
The Cambridge License Commission is conducting a customer satisfaction survey for the Cambridge taxicab industry.

Consumers shift with recession; can retailers shift with them?
To paraphrase James Carville, "It's the stupid economy." Today's economic news is all over the map, and it is not inspiring business or consumer confidence.

Frank Blake is Home Depot's 'calmer-in-chief'
Frank Blake's mellow, it's-not-about-me style helped him move Home Depot past the emotionally charged reign of predecessor Bob Nardelli and recapture some of the culture fostered by its founders. It also syncs with his push to get the company back to its service-oriented roots.

Latest 'spin' on banks
An independent banking consultant says the latest Roy Morgan banking customer satisfaction survey is an exercise in 'spin'. Sarah Lochead-MacMillan from the $LM Group said the reported “positive shift” of 0.9% year-on-year in customer satisfaction for the five major banks is so miniscule “it seems they were looking for an excuse to call it an increase”. She added that banks pay for such surveys ...

City's 311 line handles 100,000th call
Some stores treat their one millionth customer to special surprises. So what does the one-hundred-thousandth caller to City Hall's 311 Call and Resolution Center receive?

Phishing campaign lures McDonald fans
BANGALORE, INDIA: IT security and control firm Sophos warns computer users to be cautious following the discovery of a widespread spam campaign that is promising cash in return for completing a McDonald's customer satisfaction survey.

Majors Home Improvement Earns High Customer Recommendation Rate In GuildQuality Surveys
Majors Home Improvement, a leading Pensacola door and window replacement contractor who specializes in sunroom construction, has achieved a 99% Customer Recommendation rate through GuildQuality's independent customer surveying and performance rating service.

Survey shows clients are impressed with Harcourts
3 September 2010 : Recent survey results have shown Harcourts’ clients are clearly impressed with their experience of New Zealand’s largest real estate group, with the vast majority of respondents in the past quarter indicating they would recommend Harcourts to others.